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SHIPPING & RETURNS

Shipping Policy

📦 Shipping & Delivery Policy 

Processing Time
Orders are processed within 2–3 business days (excluding weekends and holidays). You’ll receive an email confirmation once your order is ready to ship or has been sent digitally.

Digital Products (Children’s Stories & eBooks)

  • Digital copies are delivered by email to the address provided at checkout.

  • Delivery is usually within 24–48 hours after purchase.

  • Please check your spam/junk folder if you don’t see your file.

Physical Books (Hardcopies)

  • Standard shipping within the U.S. typically takes 5–7 business days after dispatch.

  • Shipping charges are calculated and shown at checkout.

International Shipping

  • We currently ship to within the US and Canada and Mainland Europe. Delivery times and costs will vary depending on destination.

  • Buyers are responsible for customs duties, taxes, or import fees.

Order Tracking

  • For physical books, you’ll receive a shipping confirmation email with tracking details once your order is on the way.

  • Digital copies do not include tracking but will be sent directly to your inbox.

Lost or Damaged Items

  • If your physical book arrives damaged, email us at authortolu.akindolire.books@gmail.com with your order number and photos, and we’ll work with you to resolve the issue.

  • Digital files that fail to arrive will be re-sent at no extra cost.

Questions?
For any shipping or delivery inquiries, please contact us at authortolu.akindolire.books@gmail.com.

Return & Exchange Policy

🔄 Returns & Refunds Policy

Digital Products (Children’s Stories & eBooks)

  • Due to the nature of digital products, all sales are final once the file has been delivered.

  • If you do not receive your digital story within the expected timeframe, or if the file is corrupted/unreadable, contact us at authortolu.akindolire.books@gmail.com, and we’ll resend it at no extra cost.

Physical Books (Hardcopies)

  • We accept returns of unused, undamaged books within 14 days of delivery.

  • To start a return, please email authortolu.akindolire.books@gmail.com with your order number and reason for return.

  • Customers are responsible for return shipping costs. Refunds are processed once we receive the returned item.

Damaged or Incorrect Orders

  • If your book arrives damaged or you receive the wrong item, contact us within 7 days of delivery. Please include photos, and we’ll send a replacement or issue a refund at no additional cost.

Refund Processing

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Please note: shipping costs are non-refundable unless the return is due to our error.

Questions?
If you have any issues with your order, email us at authortolu.akindolire.books@gmail.com, and we’ll do our best to resolve it quickly.

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